Questions (FAQ's) - Home
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can I get a quote?
You can use the
search engine on our main page (see link above or click on our logo).
Enter your pick up location, the date
for collection and return, your age, the currency you want to receive
the prices in and your country of residence. That's it, we will then
search for the best deal for your car hire!
languages do your support?
English, Spanish (Espanol), German (Deutsch), Italian (Italiano),
Polish (Polski), French (Francais) and Norwegian (Norske).
I change the fuel policy?
The fuel policy is set by the rental provider. It is clearly stated in
terms and conditions of your rental voucher. Cartrawler cannot change
the fuel policy as it is set by the car rental agent and charged upon
arrival at the rental desk.
can I view the T&C's of the rental on the website?
When you are making your booking you must confirm that you have read,
understood and agreed to the rental conditions. If you click on rental
conditions at this point your Terms and Conditions of your rental are
available for you to view them.
can I find directions to locate the rental agent at the pickup location?
The details for the rental agent are available on your rental voucher.
This will also include a phone number for the agent.
is the name of the car rental agent that will suply me with the car?
This can be found once the booking is confirmed and is provided in the
confirmation email and on the voucher.
the agent located in the airport?
If you have selected an airport location at time of booking then your
car will be located either in the terminal hall or close to it. Some
agents offer a meet and greet if they are not located inside the
terminal. A rental agent will be waiting for you to take you to your
vehicle collection point. We will clearly state the address and
location or the directions on how to get to the rental desk on your
I drop off the car earlier that is stated on my voucher? Do I get a
refund for unused days?
You can drop the vehicle off early however we are unable to refund any
is an out of hours fee?
An out of hours fee may be applicable if a car rental agent agrees to
stay open outside of their normal hours of business in order to service
your rental pick up. We will inform you before you collect the car
should this fee apply and this should be reflected in the price.
I have to pay extra if I want to drop off the car early in the morning
or late at night?
If you wish to pick up/drop off the rental vehicle outside the normal
opening hours of the rental agent you may have to pay an additional
charge. This will be outlined in your rental conditions which can be
viewed before you confirm your booking. We will also advise if the out
of hours fee is included in the price that you were quoted.
is there a one way fee?
We offer a one way service on most of our bookings if you choose to
drop the vehicle off at a different location to the one you collected
your rental vehicle from, however a fee normally applies due to the
logistics of getting the car back to its original location. If you have
a confirmed booking, this fee is clearly mentioned in the terms and
conditions that we sent to you at time of booking. We will also advise
if the one way fee is included in the price that we quoted you.
I drop the car off at a different location?
Dropping your car off at a different location is normally possible and
we will advise if this is possible at time of booking. Usually there is
a fee for this to cover the logistics of returning the car to its
original location however we will clearly advise of this on the website
under rate details at your time of booking. If you have a confirmed
booking, this can also be found on the terms and conditions we sent to
you at your time of booking.
there any additional costs for cross border travel?
Cross border travel fees vary from country to country. Please check
with the Car rental agent on arrival as restrictions and charges may
apply. It will state in the terms and conditions of your rental voucher
which countries cross border travel is allowed to for your particular
rental and if there are any fees relating to this.
I drive the vehicle to another country?
This will depend on the car rental agent you are renting from and what
their cross border travel restrictions are. We detail whether this is
allowed or not at time of booking. Click on the rate dates when you are
selecting your car.
am over 75 years of age, can I rent a car?
The fuel policy is set by the rental provider.This depends on the car
rental agent and the country in which you will be traveling. Most Car
Rental agents will allow a person of any age to drive however this must
be checked before booking your car rental agent as some rental agents
have an age limit of 75 years. The Car Rental agents will charge a
young drivers fee if the main driver is over 75 years of age. This fee
is to cover the additional insurance required for the driver. This
information will be provided at time of booking under the ‘Rate
Details’ link when selecting your car. If you have a confirmed booking,
this information is on the rental conditions that we e-mailed to you at
time of booking.
there a charge for a young driver?
This depends on the car rental agent and the country of which you will
be traveling. Most Car Rental agents will charge a young drivers fee if
the main driver is under 25 years of age however the minimum age may
differ. This fee is to cover the additional insurance required for the
driver. If there is a fee we will clearly state this at time of booking
under the ‘rate details’ section when selecting your car. If you have a
confirmed booking, this information is on the rental conditions that we
e-mailed to you at time of booking.
are the age restrictions for my vehicle?
Age restrictions are set by car rental agents. This means that for
insurance purposes the car rental agent may have a minimum or maximum
age of the driver they can rent to. All age restrictions will be in the
terms and conditions of each rental. Some companies also have a young
or senior driver’s fee for specific age groups
the mileage is unlimited, how many km can I do per day and what happens
if I do more?
The details of your mileage policy may vary depending on the rental
provider and the country of rental, however the information on your
mileage policy and charges applicable can be found in the terms and
conditions of your rental. If you do go over your allowance mileage you
are charged a fee for each additional Kilometre that you exceed.
I have a limit on the miles that I can travel during my rental?
Normally your rental will have an unlimited mileage policy, however in
some instances there may be restrictions. We always advise you of your
mileage policy before you book your vehicle. This is found under the
‘Rate details’ link at time of booking. If you have a confirmed booking
the mileage policy is clearly stated in your terms and conditions that
we e-mailed you at time of booking.
I need another for of ID?
You may be requested to provide another form of ID with proof of your
address, however this varies between rental agents, please refer to the
terms and conditions of your rental voucher.
I use my debit card to release the vehicle?
In most cases you must provide a valid credit card in the driver’s name
when you are picking up your vehicle. Debit Cards are not accepted.
However some rental agents will accept a debit card if you choose to
opt for excess reduction insurance at the rental desk. You can however
use your debit card online when you are making your booking.
credit cards are accepted by the rental agent?
The following credit cards are usually accepted when collecting your
vehicle: American Express, Diners Club, Master Card and Visa, however
please check your terms and conditions that we sent to you at time of
booking as these may vary.
am from the UK, do I need both photo card and paper counterpart
UK License holders must present both the photo card and its papers
counterpart at time of rental. This is detailed in your terms and
much is the fuel deposit?
The fuel deposit on your rental is set by the rental agent who is
providing your vehicle. We advise contacting the rental provider using
the contact details which can be found on your rental voucher for
is the price of one tank of petrol?
The fuel price is a charge that sits outside the price of your basic
rental. This charge and its value is set by the rental provider and not
does pick up full, return empty mean?
This type of fuel policy means that you will pick up your vehicle with
a full tank of petrol and will be required to return the vehicle with
the petrol tank empty. Charges for fuel are payable at the rental
location when you collect your vehicle. As you are paying for your fuel
in advance to make the most of the petrol you get, we recommend
returning the vehicle with as little fuel in the tank as possible.
do I pay for fuel?
If your fuel policy requires you to pay for the fuel of the vehicle
then this will be done at the rental desk when you are collecting your
car. Your fuel policy can be found in your terms and conditions that we
e-mailed to you at time of booking. It’s under the ‘Fuel Policy’
is the fuel policy?
The fuel policy is dependent on the car rental agent. We display this
at time of booking under rate details. The fuel policy is also clearly
stated in the terms and conditions under ‘fuel policy’. Normally our
car rental agents will provide a full tank of fuel when you are
collecting your vehicle and will ask you to have a full tank of fuel
when returning the vehicle (“pick up full return full” fuel policy).
Alternatively, you might be requested to pay for the tank of fuel upon
collection and you can return the car with an empty tank (“pick up full
return empty” fuel policy). A security deposit is normally taken so it
is important to fill the tank up when dropping the vehicle off, this
will prevent any additional charges.
is breakdown assistance?
Please check your rental conditions for details of your Fuel Policy.
Breakdown assistance is provided by the rental provider so you will
need to contact them directly to report any mechanical failures. You
can obtain further information regarding the terms of the cover from
the rental provider.
is the difference between the gold and platinum packages?
Gold package includes additional driver, airport fee, breakdown
assistance, fuel, unlimited mileage, other fees, tax, collision damage
waiver, theft waiver and third party liability protection.
is your cancellation policy?
Platinum package includes Unlimited Mileage, Loss/Collision Damage
Waiver, Supplemental Liability Insurance, Uninsured Motorist
Protection, All Taxes and Airport and Local Fees, All Additional
Drivers Charges, Initial Tank of Petrol, GPS Satellite Navigation
Please check the rental conditions for complete details.
If the booking is cancelled within 7 days of the car rental booking
date and at least 48 hours before pick up time, all funds will be
reimbursed. If the booking is cancelled outside 7 days of the car
rental booking date and at least 48 hours before the pickup time, all
funds except a cancellation fee of EUR 25.0 and the card processing fee
(where applicable), will be reimbursed. If the booking is cancelled
less than 48 hours before the pickup time, no funds will be reimbursed,
or if you have a fully prepaid rental and equivalent of 3 days rental
plus €25 cancellation.
if my flight is delayed or cancelled?
If your flight is cancelled or delayed, please call our 24 hour call
centre to let us know. One of our Travel Advisers will be able to
assist. The number to call will always be displayed on your rental
voucher. Please note that we cannot offer refunds due to delayed or
have found a cheaper price
In the unlikely event that you should find a lower price on another
website within 7 days of your reservation, we will refund you the
difference. Terms and conditions apply so please check our Price
Promise Section on our website for further details.
can I add an additional driver?
This is quite easily done at time of vehicle collection. Just tell the
agent you wish to add this to your booking. The cost of this is payable
locally in the local currency. You can also request an additional
driver on step 3 of the booking process.